The categories, examination items, and framework of the Malcolm Baldrige National Quality
Award (MBNQA) criteria present the underlying relationships between the various quality …

The principle that a 'quality'organisation will outperform its competitors is at the heart of the
quality awards that may be found all around the globe. Empirical evidence supporting theory …

This article presents the long-term financial and operational results coming from the
implementation of Six Sigma. The results from Six Sigma programs were somewhat mixed …

This paper explores the importance of industrial design awards in shaping competition. We
propose that there exists a positive relationship between winning industrial design awards …

It is difficult to overstate the importance of the societal role played by higher education.
Colleges and universities contribute immeasurably to the personal and professional lives of …

Nowadays, the value of the philosophy of Total Quality to an organization has become
significantly greater in importance with the recognition of the importance of quality. However …

Healthcare expenditures represent a substantial aspect of the overall American economy.
As a result, increasing pressure is being exerted upon virtually every organization in the …

ABSTRACT The Malcolm Baldrige National Quality Award (MBNQA) has influenced the
thinking and operations within organizations from all sectors of the American economy. This …

Abstract This modified Delphi Study dealt with the benefits, considerations, and
disadvantages of implementing the Malcolm Baldrige National Quality Award Criteria for …

Business Excellence, or Total Quality Management as it is also known, is a philosophy that
may be traced back to the 1950's when Deming and Juran showed the way to the Japanese …